CREATE GOOD PRODUCTS WHOLEHEARTEDLY
Founded in 2007, Suzhou Dibea Electrical Technology Co., Ltd. is a high-tech enterprise specializing in the R&D, manufacturing, and marketing of household appliances under the globally registered brand Dibea. We operate in over 80 countries and regions, serving millions of families worldwide.
The Beauty of Efficiency: Free your hands and simplify household cleaning.
The Beauty of Purity: Purify your environment and bring peace of mind to your family.
The Beauty of Confidence: Nurture your body and mind for a more comfortable and enjoyable daily life.
Dibea’s mission is to deliver comprehensive household improvement solutions to every individual and home. Over the past two decades, Dibea has been dedicated to developing exceptional products at honest prices, enabling people worldwide to enjoy a better life through innovative technology.
With 18 years of industry experience and continuous innovation, Dibea empowers everyday living by creating intelligent home environments. We leverage our core strengths to lead advancements in the cleaning appliance industry, striving to stay ahead of trends and establish a strong presence in the high-end personal care market. Additionally, we are expanding into categories like air purification and water filtration, investing in advanced technologies to unlock endless possibilities for a healthier, more beautiful life.
Dibea remains committed to shaping the future with innovative products, exploring new intelligent living scenarios, and delivering smarter, more convenient home experiences to millions globally.
Having served millions of households worldwide, our cleaning appliances consistently maintain leading positions in several markets, strengthening our brand presence and reputation across the globe.
Limited Warranty Policy of Dibea
PLEASE NOTE: This limited warranty policy only applies to products of Dibea. Dibea’s warranty obligations apply solely to the original purchaser (‘yourself’). This Limited Warranty cannot be assigned or transferred. This limited warranty is limited to the following terms.
- Proof (both the original and any subsequent) of purchase should be provided before any work can be carried out on your Dibea appliance. Without this proof, any work carried out will be chargeable, keep your receipt or delivery note. Gifts and giveaways are not covered by the warranty policy. ( Please refer to the User Guide for further information.)
- If the product fails within the warranty, please refer to the User Guide for troubleshooting solutions. If the damage or fault still exists, please contact Dibea, Dibea-authorized retailer/distributor or e-commerce platform where you purchased the product.
- Repair, material and shipping are chargeable when the warranty is exceeded.
- The warranty card has a detailed repair record, and provides reference when repair, exchange or return is needed. Please keep the warranty card carefully.
Exclusions And Limitations
Dibea does not warrant the free repair or replacement of a product where a defect is the result of：
- Damage, faults caused by negligent use or care, misuse, neglect, carelessness or operation or handling of the appliance which is not in accordance with the User Manual.
- Normal wear and tear of the products and product components that require replacement under normal use, this includes, but is not limited to, brushrolls, filters, brushes, Dibea floor cleanser, etc.
- Damage, malfunctions or faults caused by human error or acts of God.
- Exceeding the warranty validity period; No valid proof of purchase such as warranty card or invoice; The warranty card does not match with the invoice.
- Damage, malfunctions or faults caused by use of the appliance for anything other than normal domestic household purposes.
- Damage, malfunctions or faults caused by use of parts and accessories which are not genuine Dibea components, repairs or alliteration carried out by parties other than Dibea or Dibea authorized agents.
- Failures and damages caused by problems other than the design, manufacture, quality and other problems of the product itself.
Tips
- Please keep the proof of purchase and warranty card for better after-sale and return services. It’s recommended to keep the original box for at least 30 days of receipt.
- All work will be carried out by Dibea or its local authorized agents.
- When a product or part is exchanged, any replacement item becomes your property and the replaced item becomes Dibea’s property.
- The repair or replacement of your Dibea appliance under warranty will not extend the period of warranty.
- For resold goods, please refer to the local agent for return and exchange policy.
FAQs
When not in use daily, please keep the vacuum cleaner in a cool and dry place indoors, avoid direct sunlight or place it in a humid environment. When not in use for a long time, please check the power regularly and charge it in time.
1) It is forbidden to use vacuum cleaner to suck sharp objects such as detergent, kerosene, glass cinder.
2) Do not inhale objects that can easily block the suction opening, such as cotton ball, paper towel, etc.
3) Do not use the vacuum cleaner to suck water for non-absorbent models, please refer to the instructions for use for absorbent models.
The battery may be dead, please check the battery power and charge it.
The vacuum cleaners of DIBEA are generally equipped with blockage protection function, which will suspend the operation when encountering special circumstances to prevent damage to the machine. Please check the floor brush, motor and dust bin, if there is any blockage, you can restart it after cleaning it and it will be back to normal.
Product non-line parts, such as shell, brush head, etc., can be cleaned with water or wipe with a soft cloth. Line connection part, can be cleaned with a dry rag to avoid water. Filter part, please consult customer service according to the specific model.
1) Insufficient power needs to be charged.
2)Dust bin is full, please clean the dust bin.
3)The cartridge needs to be cleaned, please clean the cartridge.
For optimal performance, it is recommended to clean filters regularly. Between washings, your filter can be tapped clean to knock any excess dust and other particles into the waste basket. Pre-Motor Foam Filter: Under normal usage, rinse and let air dry completely (for 24 hours) every month.
Pre-Motor Felt Filter: Under normal usage rinse and let air dry completely (for 24 hours) every month.
Post-Motor HEPA filter: Under normal usage, clean once every 24 months or as needed. Note: Loss of Suction may occur if foam filter is not cleaned every month. Rinse and allow to air dry completely. Tap loose dirt from foam filter as needed in between washing. Foam filter may appear dirty after use - this is normal.
Take out the HEPA filter.Turn the filter over so that the dirty side is on the bottom and vigorously tap it clean against a garbage can to remove any dust. Wash the filter under the tap using lukewarm water with the dirty side face down until the water runs clear. DO NOT put the filter in the washing machine or dishwasher. NOTE: The material in the filter will discolor over time. This is NORMAL and will not affect the performance of the filter. Allow the filter to air dry for 24 hours. Do not use a hair dryer or other heating methods to dry. Once the HEPA filter is dry, replace it back into the vacuum.